Operations Executive · Tacoma, WA

Kevin O'Hagan

Building, scaling, and
turning around multi-site
organizations.

Coaching-First Executive · Operational Architect · Multi-Site P&L Leader

22+ years of multi-site operations $25M – $75M P&L scope PE-backed turnaround experience Download Résumé ↓

I.About

The discipline of a long-tenure operator. The energy of someone who builds operating systems from scratch.

Most recently led a PE-backed branch turnaround as General Manager — a $25M P&L representing 20% of a $125M portfolio. Year one delivered a 10% EBITDA beat, an 80% reduction in turnover-driven revenue loss, and the largest single contract in company history at $7M–$9M.

Before that, twenty-two years at one $75M+ professional services firm — from entry-level to Director of Operations — owning operations across nine hubs and 350+ employees throughout California and Nevada. Managed a 12-lease, 125,000+ RSF Class-A real estate portfolio. Recovered $400K+ in tenant improvements from a single landlord through detailed lease audit and stakeholder negotiation. Lived a full growth-and-contraction cycle (100 → 600 → 200 → 350 employees) including the 2009 downturn.

Currently operating an independent venture under O'Hagan LLC alongside an active executive search. Selectively engaging conversations with PE-backed, multifamily, and security sector organizations seeking a coaching-first operator.

$25M

Branch P&L owned at Kendell — 20% of parent portfolio

+10%

EBITDA beat in year one of PE-backed turnaround

9 hubs

Multi-site operations across CA & NV, 350+ employees

125K rsf

Class-A real estate portfolio across 12 leases

II.Experience

A career built on multi-site operating discipline.

Aug 2024 – Jan 2026 Tacoma, WA
PE-Backed, $125M Multi-Site Operator

General Manager

Kendell Doors & Hardware

P&L Turnaround. Owned full P&L for a $25M operating unit — 20% of the parent's $125M portfolio. Exceeded EBITDA target by 10% in year one through pricing discipline, vendor renegotiation, and workforce redesign; transformed a deficit unit with eroded brand reputation into a top-performing branch.
Customer & Brand Rebuild. Re-engaged dormant accounts through executive-level engagement; closed the largest single contract in company history at $7M–$9M, restoring branch credibility with strategic buyers and demonstrating turnaround thesis to PE sponsor.
Workforce & Talent Systems. Restructured a 30-person multi-state organization on the principle of "right people in the right seats, with the support they need to succeed" — driving an 80% reduction in revenue loss tied to turnover and mismanagement.
Data-Driven Decisioning. Integrated AI-driven analytics into financial reviews, contract auditing, and customer verification — accelerating decision speed, sharpening forecast accuracy, and reducing credit risk on new accounts.

Apr 2002 – Jul 2024 Sacramento, CA
$75M+ Multi-Site Professional Services, 9 Hubs

Director of Operations

Wood Rodgers, Inc. — 22-year tenure, copy room to Director

Associate, Board Recognition (2019–2024). Selected by Wood Rodgers' Board of Directors as an Associate — a small group of leaders recognized for cross-functional impact, mentorship, fiscal judgment, and "big picture" thinking. Nomination required principal-level sponsorship and full board review.
Multi-Site Operations Across the Western U.S. Owned day-to-day operations across 9 sites and 350+ employees throughout CA and NV — Sacramento, Reno, Las Vegas, Oakland, Pleasanton, San Dimas, San Diego, Roseville — through multiple business cycles including the firm's full growth-and-contraction arc (100 → 600 → 200 → 350 employees) over 22 years.
Commercial Real Estate & Site Activations. Managed a 12-lease, 125,000+ RSF Class-A portfolio as operations counterpart to ownership; recovered $400K+ in TI from a single landlord through detailed lease audit and stakeholder negotiation; led 8+ new-site activations and major buildouts on aggressive timelines, most completed in 1–3 days with zero billable downtime.
Vendor, Fleet & Capital Programs. Managed a $3M+ annual vendor budget through competitive bidding and contract consolidation; scaled regional fleet from ~50 to 75+ vehicles with each purchase negotiated below MSRP and 5–10% maintenance cost reduction; directed a $3M+ portfolio of facility modernizations, security upgrades, and infrastructure projects.
Talent Pipeline & Leadership Coaching. Recruited and developed people-managers across the regional footprint; partnered with the board and 30 principal-level leaders on performance management, succession planning, and adaptive-challenge consultation; built and ran a five-person operations team supporting all sites.

2022 – 2024 California
Conservation & Sustainability Nonprofit, Founding Stage

Operations Lead (Pre-Launch)

Expedition REGEN

Founding-Team Org Design. Engaged with the founder during the pre-launch build phase with the intent to assume Director of Operations once the organization formally launched. Partnered on foundational org design — cost structures, staffing models, and operating-model brainstorming across the full build — applying multi-site operating discipline to a mission-driven startup. Stepped away when the Kendell GM opportunity surfaced.

III.The Training Mindset

The same discipline that builds operating systems builds the body that runs them.

Endurance training is the most honest analog I've found for operating discipline. There are no shortcuts to a 50K obstacle race or a 50-mile training plan — only daily reps, compound effort, and the willingness to keep going long after the first wave of intensity is gone. The same is true of multi-site operations and turnaround work.

I train daily. I run marathons. I race obstacle courses — Tough Mudders, Spartans, and the 8-hour endurance formats where the goal is not speed but the willingness to keep moving when others stop. Currently building toward a 50-mile race.

"Long-horizon results come from short-horizon discipline — applied consistently, when no one is watching."

It's also why I founded the WR Fit and WR Race Team programs at Wood Rodgers in 2015 and ran them for nearly a decade. The athletes I trained alongside became some of the strongest operational contributors at the firm. The connection isn't coincidental.

Current Build

Training for a 50-mile ultramarathon

Most Recent

Marathon finisher · 2026

Obstacle Endurance

50K covered in an 8-hour Tough Mudder format

Race History

Multiple Tough Mudders, Spartans & OCR events

Discipline

Daily training, year-round

Kevin O'Hagan crossing the finish line at the Tacoma City Marathon — Tacoma City Marathon · *finish line*

IV.Recommendation

In the words of those who've worked alongside.

Three perspectives — from the executive who hired him, the peer who partnered with him, and the team member who reported to him.

One of the most capable and trustworthy leaders I have had the privilege to work with in my entire career. Kevin brought both strategic vision and hands-on execution to every project — his ability to prioritize the right business issues was exceptional. Calm and confident under pressure, with the integrity and professionalism that set the standard for everyone around him.

Jeff Anderson

Former President · Kendell Doors & Hardware

Recruited and directly managed Kevin as GM

Kevin played an instrumental role in shaping and improving the company culture. His approachable nature and genuine concern for the well-being of his team members made him a well-liked and respected figure. His integrity, work ethic, and people-oriented approach make him a valuable asset to any organization.

Scott Collins

Chief Operating Officer · Kendell Doors & Hardware

Cross-functional partner during the turnaround

I reported directly to Kevin in a fast-paced industry, and I would lean on him for help on the most complex issues. He navigated complex projects with a level of organization and transparency that earned the complete trust of both his team and our clients. I learned a lot from Kevin about adapting to new situations under budget pressure — without ever compromising the trust and relationships we had with clients.

Luis Magana

Project Manager · Kendell Doors & Hardware

Direct report to Kevin during the Kendell tenure

V.Beyond the Boardroom

Ventures and community work that sharpen the operating instinct.

Current Venture

O'Hagan LLC

An independent operating venture in the Tacoma market — applying the same operating discipline (site selection, financial structuring, vendor management, operating-model design) that drives strong commercial multi-site work.

Current build: The Swing Society, a premium indoor golf simulator concept launching Q4 2026 at Point Ruston. Four bays, fully unmanned 24/7 operation, ProTee VX and GSPro stack.

Community & Service

WR Fit & WR Race Team

Founded and led a peer-driven, board-backed wellness program inside Wood Rodgers (2015–2024) — twice-weekly workouts in Sacramento and Roseville, monthly challenges adopted firm-wide across all sites, team training for distance races and Spartans. Sustained voluntary participation for nearly a decade.

Earlier career: patient companion and peer support during physical therapy sessions at both hospital and VA settings — direct service to patients and veterans in recovery.

Bachelor of Arts, Family & Consumer Sciences

Minor: Gerontology · California State University, Sacramento

Certificate of Management, Construction

University of California, Davis

VI.Contact

Open to the right conversation.

Selectively engaging conversations about senior operations and general management roles — particularly with PE-backed, multifamily, and security sector organizations. Reach out directly to schedule a call.

Email Kevin → Download Résumé ↓ LinkedIn →

kevinmbohagan@gmail.com · (916) 709-0008 · Tacoma, WA